Privacy Policy
Last updated: January 2026
Home Loan Broker Ballarat ("we", "us", or "our") operates as a lead generation service connecting consumers with licensed mortgage brokers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an enquiry.
1. Information We Collect
We collect information that you voluntarily provide to us when you:
- Complete a contact or quote request form
- Contact us via phone or email
- Subscribe to our newsletter
This information may include:
- Name and contact details (phone, email)
- Loan type and approximate amount sought
- Property purchase intentions
- Any additional information you choose to provide
2. How We Use Your Information
We use the information we collect to:
- Connect you with a licensed mortgage broker in our network
- Respond to your enquiries and provide customer support
- Send you relevant information about home loan services
- Improve our website and services
- Comply with legal obligations
3. Disclosure of Your Information
We may share your information with:
- Mortgage Broker Partners: Licensed brokers in our network who can assist with your home loan enquiry
- Service Providers: Third parties that help us operate our website and business
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
6. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: loans@ballarathomeloanbroker.com.au
- Phone: 03 4052 3863
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.